Returns Policy

Little Sprout Pharmacy will accept returns of any unopened non-prescription products that are still in the original packaging for an exchange for another product within SEVEN* days of you receiving your order (as recorded by the courier).

We will also provide free shipping if your return is the result of our error such as damaged or incorrect items sent. In all other cases, a return postage fee will apply and a 10% re-stocking fee will be applied. We cannot give a refund in the case of change of mind.

To return products to Little Sprout Pharmacy follow the steps below. Please note returns will not be processed without a special return code.

  1. Contact us at [email protected] and tell us the nature of your return. Eg damaged during shipping, incorrect item(s) received, defective item(s) received. Little Sprout Pharmacy does not accept product returns if the consumer changes his/her mind about a product. We will then respond to your return request within two working days providing you with your special return code.

  2. Return the product together with a copy of the receipt as proof of purchase and the return code to -

    Little Sprout Pharmacy

    2d Esplanade Road

    Mt Eden

    AUCKLAND, 1024

  3. Once we have received the goods we will process the return within 14 days. A confirmation email will be sent.

We cannot accept products for exchange that are returned after SEVEN* days.

Please ensure goods for exchange arrive in “As New” condition, as items that cannot be resold will not be exchanged.

PLEASE NOTE THAT PRESCRIPTION MEDICINES WILL NOT BE REFUNDED AS IT IS AGAINST THE LAW TO REDISPENSE MEDICINES.

* For all International refunds Little Sprout Pharmacy allows 30 days of you receiving your order (as recorded by the courier)

Please do not hesitate to contact us here at Little Sprout if you have any concerns as we aim to provide you with  efficient, accurate service.

Cancellations

We aim to provide you with a service that caters to your needs so do not hesitate to let us know if you need anything out of the ordinary, we aim to fulfil those requests to the best of our ability.

If you change your mind about an order or want to add something to an existing order, please contact us as soon as possible on +649 972 9199 or [email protected].  If the order is still on the premises, we can alter it, but once the order has been shipped out we cannot alter or cancel your order in anyway.

We reserve the right to charge a processing fee for any order cancellations.

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